Frequently asked questions

No. Aisha Enterprises is an independent travel agency. We are not an airline and are not affiliated with or endorsed by any airline. We help you arrange tickets that the airline issues.

Not yet. Our online booking flow is being prepared, and fares shown on the website are sample fares. An agent arranges your booking and sends a written quote first.

It covers the agent's time to search, explain, book and follow up. Our service fee is charged per passenger and is shown on its own line in your quote, before you pay. It is shown separately from the airline fare before you pay.

After you approve the quote, we share the payment options listed in our Payment Policy. Please do not send money before receiving an approved quote.

Normally a valid passport, and a visa or transit visa where the country requires one. Many countries also expect passports to be valid for some months beyond your trip. We tell you what to check; the embassy decides.

Each airline sets its own age bands. The traveller's age on the day of each flight usually decides the fare type, so we check dates of birth carefully.

It depends on the airline, route and fare. Your quote shows the included cabin and checked allowance. Infant allowances are often smaller. See our Baggage Information page.

We can request wheelchair or other assistance from the airline and tell you what it confirms. Please mention this when you book.

It is the airline fare difference plus the airline's change penalty plus our service fee. We send this as a quote and change nothing until you approve.

That depends on your fare. Many fares return only part of the price, and some return nothing. We tell you the expected amount before you cancel.

It depends on the airline and the payment channel. We follow up and update you, but we cannot promise a fixed date.

No. We can only manage bookings made through Aisha Enterprises. For a ticket bought from an airline, please contact that airline directly.

Our agents are available 24 hours a day, 7 days a week. You can also request a callback and we will call you when an agent is free.

Airlines require names exactly as in the passport, and some routes need passport numbers in advance. We use these details only to arrange your travel. See our Privacy Policy.

Write to us at contact@aishaenterprises.in with your booking reference. Our Complaints Handling Policy explains the steps and how to reach our grievance officer.