Travel support

Travel support

Choose what you need help with. For bookings made through Aisha Enterprises, our agents will guide you through the next step.

Change a date or flight

See how change costs are worked out and what to send us.

Cancel or ask about a refund

Find out what your fare may return before you cancel.

Fix a name on a ticket

Match the ticket to the passport before you fly.

Travelling with family

Infants, children, elderly parents and their documents.

Manage an existing booking

Look up a booking made with us or send a request.

Ask for a callback

Leave your number and an agent will call you.

Before you contact us

Keep your booking reference and the passenger names ready.
Have the passport photo page handy for name or document questions.
If you bought the ticket directly from an airline, please contact that airline directly.
Tell us your travel date first if it is within the next few days, so we can prioritise.

Booked directly with an airline? Please contact that airline — we can only act on bookings made through Aisha Enterprises.

Planning a trip for the family?

Send us the details or ask for a callback. An agent will explain your options before anything is booked.

Request a callback Contact an agent