Cancelling a booking and getting money back

The refund on a cancelled ticket is decided by the airline's fare rules, not by us. Some fares return most of the fare minus a cancellation charge; others return only certain taxes; some return nothing. We look up your fare and tell you what to expect before you decide.

If you decide to cancel, we file the cancellation with the airline and track the refund. Once the airline releases the money, we pass it back to you by the method set out in our Refund and Cancellation Policy, less any charges we explained upfront. Refund timing depends on the airline and the payment channel, and we tell you what to expect when we file the request.

If the airline cancels or significantly reschedules your flight, different rules usually apply, and you may be offered a free change or a full refund. We explain the choices the airline gives you.

How it works

1. 1

   Ask before cancelling

   Share your booking reference and we check what your fare returns.

2. 2

   We explain the amount

   You receive an estimate showing the airline's cancellation charge and our service fee.

3. 3

   You confirm in writing

   We cancel only after your written confirmation, as cancellations usually cannot be undone.

4. 4

   We follow up the refund

   We track the refund with the airline and tell you when it has been released to you.