Terms and Conditions

About these terms

These terms apply when you use aishaenterprises.in or ask Aisha Enterprises to arrange travel. By sending a booking request you accept them. Airline conditions of carriage also apply to every ticket and take priority on matters of carriage.

Our role

Aisha Enterprises is an independent travel agency. We are not an airline, we are not affiliated with or endorsed by any airline, and we are not a government body. We act on your behalf when requesting bookings from airlines and suppliers. The airline is responsible for running the flight.

The website and sample fares

Our online booking flow is being prepared. Fares shown on the website are sample fares for planning only and are not offers. A booking exists only when an agent has sent you a quote, you have approved and paid it, and the airline has issued a ticket.

Your responsibilities

• Give names exactly as in each passport and correct dates of birth.
• Make sure every traveller has valid passports, visas, transit permits and health documents.
• Read the quote and fare rules before approving.
• Reach the airport in time and follow airline instructions.
• Tell us promptly about any mistake in a ticket.

Prices and fees

Quotes are in INR and show the airline fare, taxes and our service fee separately. Airline fares can change until the ticket is issued. Our fees are explained in the Service Fee Policy.

Changes, cancellations and refunds

These follow the airline's fare rules and our Changes and Rebooking Policy and Refund and Cancellation Policy. We act only after your written approval.

Limits of our responsibility

We are responsible for arranging your booking with reasonable care. We are not responsible for an airline's delays, cancellations, schedule changes, overbooking, baggage handling, or for entry refusals by immigration authorities. Nothing in these terms limits rights you have under the Consumer Protection Act, 2019.

Complaints and disputes

Please raise any concern through our Complaints Handling Policy first. These terms are governed by the laws of India, and the courts of competent jurisdiction in India have jurisdiction.