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How to complain
Write to contact@aishaenterprises.in, or request a callback, giving your booking reference, the names of the travellers and what went wrong. Copies of messages or receipts help us look into it faster.
Acknowledgement
We acknowledge your complaint promptly, within the time allowed by applicable law, and give you a reference.
Looking into it
We check our records and, where the airline is involved, raise the matter with the airline. We will tell you what we find and what we can and cannot do.
Resolution
We work to resolve each complaint as quickly as the facts allow, and reply within the time allowed by applicable law. If an airline decision is involved, we share the airline's answer with you.
Grievance officer
If you are not satisfied with our reply, take the matter to our Grievance Officer, who can be reached at contact@aishaenterprises.in. This role is provided in line with the Consumer Protection (E-Commerce) Rules, 2020.
Further options
You may also approach the National Consumer Helpline or a consumer commission under the Consumer Protection Act, 2019. Complaints about the flight itself may also be raised with the airline.
Who we are
- Aisha Enterprises
S/F, X-200/4, Gali No-11, Brahampuri
North East Delhi
Delhi 110053, India - contact@aishaenterprises.in
- 24 hours a day, 7 days a week